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12. AI Chat Support System

Main Highlights & Features

1. AI-Powered Chat Automation

• Support Board is a PHP-based script designed to automate customer interactions using AI-driven chatbots. You can connect it to OpenAI (ChatGPT) or Dialogflow, enabling the bot to answer automatically and hand over to a human agent when needed.

• It supports multilingual capability, language detection, and real-time translation across 50+ languages.

2. Multi-Platform Messaging Integration

• Seamlessly integrates with popular messaging platforms like Facebook Messenger, WhatsApp, Instagram, Telegram, and more.

• Supports rich message formats, including attachments and media, enabling dynamic conversational UI across channels.

3. Intelligent Chatbot Capabilities

• Supports smart Q&A flows, automated chatbot training using website content, on-the-fly learning, and real-time updates by agent.

• Features include typo correction, smart reply suggestions for agents, prompt customization, message rewriting, and sentiment-aware responses.

4. Human Takeover Mechanism

• If the chatbot fails to resolve a query, it smoothly transfers control to a human agent—with optional notifications and confirmations.

5. Support Ticketing and Admin Tools

• Offers a built-in ticketing system as an app, enabling messages to be filed and managed like tickets.

• Admin interface includes conversation management tools (read, archive, delete, restore), tagging, routing, and more.

6. Customizability & Deployment

• Fully editable source code for PHP users; you can tailor styles, behavior, and flow to your brand.

• Can be embedded easily via script tags on any page; WordPress plugin version is also available.

• Builds as a PWA (Progressive Web App), enabling installation on desktop or mobile devices.

7. Advanced Chatbot Features & Analytics

• Bot training can use website crawling, uploaded documents, or knowledge base articles; supports API-based or cron-based auto-training.

• Provides analytics like sentiment analysis, missing user questions, chatbot usage stats, and more for continuous improvement.

Summary Table